Policies
Billing and Payments Policy
Last updated
At a glance
- Prices are in US dollars. You pay in full when you order.
- Checkout runs on Shopify; we never see or store your card number.
- US: no import duties at your door. Sales tax, where it applies, is shown at checkout.
- Refunds go back to your original payment method.
Who you pay
Zarbish is operated by Rekia Home LLC, Wyoming, USA. Your payment is processed securely by Shopify at shop.zarbish.com. Your card details go straight to the payment processor; we never see or store your full card number.
Payment methods
The payment methods available for your order are shown at checkout and can depend on your country and order.
We don't accept cash, checks or cryptocurrency.
Currency
All prices are in US dollars (USD), and every order is charged in US dollars. Outside the United States, the site also shows an approximate amount in your currency, from this week's reference rates. It is an estimate only: your bank converts the charge at its own rate and may add a foreign transaction fee. That conversion and any fee are set by your bank, not by us. Refunds are made in US dollars, so the amount back in your currency may differ slightly.
When you're charged
Made-to-order pieces: charged in full when you place your order. Production starts after payment is confirmed.
Ready-to-ship pieces: charged in full when you place your order.
Custom orders: charged in full when you place your order. You confirm your dimensions or approve your mockup in writing before anything goes on the loom.
See the Custom orders policy.
The total at checkout is the total you pay: the price of the piece, any sales tax that applies, and free shipping.
Sales tax, VAT and duties
United States: where we're required by law to collect sales tax, it's calculated from your delivery address and shown at checkout before you pay. There are no import duties or taxes to pay at your door.
Outside the United States: prices don't include import VAT, GST or duties.
These are set by your country's customs authority and paid to the carrier on delivery. Country-by-country details are in the Shipping policy.
Tax-exempt buyers: email hello@zarbish.com with your exemption certificate before ordering.
Pricing errors
We check our prices carefully, but mistakes can happen. If a piece is listed at an incorrect price, we'll contact you before your order goes into production. You can choose to continue at the correct price or cancel for a full refund. If we can't reach you, we'll cancel and refund the order in full.
Order verification
To protect you and us from fraud, some orders are reviewed before production starts. We may ask you to confirm your details or verify your payment. If we can't verify an order, we'll cancel it and refund you in full.
Declined or failed payments
If your payment is declined, your order isn't placed and production doesn't start. Check your card details or try another method. If you think the decline is an error, your bank can tell you why; we don't see the reason.
Refunds
- Cancellation
- Standard orders can be cancelled within 24 hours of purchase for a full refund. Email hello@zarbish.com.
- Returns
- Refunds go to your original payment method within 10 business days of the return reaching us. See the Returns policy.
- Damage on arrival
- Your choice of a replacement or a full refund.
Once we've issued a refund, your bank may take a few more business days to show it on your statement. Refunds are made in USD; if your bank converted the original payment, the refunded amount in your currency may differ slightly because of exchange rates.
Payment disputes
If something is wrong with a charge or an order, please email hello@zarbish.com first. Most issues are faster to fix directly than through a bank dispute, and made-to-order pieces take several weeks to produce before they ship, so an order in production is still on its way.
If you do open a dispute with your bank, we'll share your order records, written approvals and tracking with the card issuer so it can be resolved.
Promotional and welcome codes
- One code per order.
- Codes apply at checkout and can't be added after an order is placed.
- Codes are personal, non-transferable and have no cash value.
- A code can't be exchanged for cash or applied to a previous order.
- Where a code carries an expiry date or other conditions, they're stated with the code.
Receipts and invoices
You'll receive an order confirmation by email once your payment goes through. It is your receipt. Need an itemised invoice with your company name for your records?
Email hello@zarbish.com with your order number.
Contact
Billing questions: hello@zarbish.com. Or contact us.