Terms of Service

Zarbish is operated by Rekia Home LLC, a Wyoming limited liability company in the United States. Contact: hello@zarbish.com. Mailing address: Rekia Home LLC, 5830 E 2nd St, Ste 7000 #34693, Casper, WY 82609, USA.

These terms apply when you use zarbish.com or place an order with us. By placing an order you agree to them, along with the policies linked below. Please read them before you order.

You must be at least 18, or the age of majority where you live, to place an order. You agree that the information you give us, including your name, delivery address and payment details, is accurate and yours to use.

Our catalog includes made-to-order pieces, produced for you after you order. It may also include ready-to-ship pieces: any piece that already exists when you order it, whether a one-off or held stock. A piece is ready to ship only where its listing says so.

Handmade variation in color, pattern, and pile is inherent to the craft, not a defect. Sizes are approximate within normal handmade tolerances; each listing states its dimensions.

Product images are representative for made-to-order pieces. Where a listing states that its photos show the exact piece you receive, they do.

We describe every design as accurately as we can. Screens and devices display color differently, so the rug in your room may look slightly different from the image on your screen. For help choosing, email hello@zarbish.com.

Custom sizes and custom designs are made to your written approval and are final sale once approved. The full process is in the Custom orders policy.

Your order is accepted when we send your order confirmation email. We may decline or cancel an order, before or after confirmation, if:

• a piece is listed at an incorrect price or with incorrect details;
• we can't verify your payment or suspect fraud;
• we can't deliver to your address;
• a ready-to-ship piece is no longer available.

If we cancel, you receive a full and immediate refund to your original payment method. We reserve the right to cancel any order at our discretion with a full and immediate refund.

Prices are in your local currency where we list one, otherwise in USD, and can change at any time before you order; the price you pay is the one shown at checkout when you place your order. You pay in full at checkout. Payment methods, when you're charged, sales tax, pricing errors and refunds are covered in the Billing and payments policy.

• Shipping policy: delivery times, countries, duties and taxes.
• Returns policy: what you can return, refunds and cancellation.
• Billing and payments policy: payment methods, charges and refunds.
• Custom orders policy: mockups, approval and final sale.

Every order ships from the workshop in Morocco. Delivery estimates are given in good faith; production and customs can occasionally take longer, and we'll keep you updated if they do.

Ownership of your rug passes to you when it is delivered. We carry the risk of loss or damage until the rug is delivered to the address you gave us. That is why damage on arrival is always ours to put right: your choice of a replacement or a full refund.

Promotional and welcome codes are one per order, non-transferable, have no cash value, and follow any conditions stated with the code. We may withdraw a code that was issued in error or used against its conditions.

If you send us a review, photo or message about your rug, you keep ownership of it. You give Rekia Home LLC a non-exclusive, royalty-free, worldwide license to use, reproduce and display it on our site, emails and social channels, with your first name or handle. If you'd like something removed, email hello@zarbish.com and we'll take it down from our channels. Please share only content that's yours and that doesn't include anyone's private information without their consent.

Please don't:

• use the site for anything unlawful or fraudulent;
• copy, scrape or resell our images, copy or product data;
• interfere with the site's security or operation;
• place orders for resale without our written agreement or a trade account;
• impersonate anyone or give false information.

We may suspend access or cancel orders connected to misuse.

All site content (images, copy, designs and brand) is the property of Rekia Home LLC or its licensors. You may share links and screenshots for personal use. Any other use needs our written permission.

Checkout, payments, chat and delivery tracking are provided by third parties, including our payment provider and the carriers who deliver your rug. Links to other sites are for convenience; we're not responsible for their content or practices.

How we collect and use your information is explained in the Privacy policy.

Every piece is made to be used and lived with. Our commitments are the ones in these terms and our linked policies: the piece matches its listing within normal handmade variation, and damage or defects on arrival are covered. Beyond those commitments and to the extent the law allows, the site and products are provided "as is", without other warranties, express or implied. Nothing here limits warranties that the law in your country gives you and doesn't allow us to exclude.

We are not liable for indirect, incidental, or consequential damages. Maximum liability is the amount paid for the specific order.

Nothing in these terms limits liability that can't be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

If production or delivery is delayed by events we can't reasonably control, such as severe weather, strikes, customs holds, carrier failures or public health restrictions, we'll tell you and keep you updated. If your order is delayed more than 30 days beyond the lead time stated for it, you can cancel it for a full refund.

These terms are governed by the laws of the State of Wyoming, USA. If something goes wrong, please email hello@zarbish.com first; we aim to resolve every issue directly within 30 days.

If we can't resolve it, disputes will be heard in the state or federal courts located in Wyoming, and either of us may use small claims court where eligible.

If you live in the European Union, the United Kingdom or another country with mandatory consumer laws, you keep all rights those laws give you, and nothing in these terms takes them away. That includes the right to have a faulty product repaired, replaced or refunded, and, in the EU and UK, the right to withdraw from an online purchase within 14 days of delivery, except for pieces made to your specifications, such as custom sizes and custom designs. Our 30-day returns window for standard sizes and ready-to-ship pieces goes beyond the 14-day minimum. You may also bring a claim in the courts where you live.

We may update these terms from time to time. The version that applies to your order is the one on this page when you placed it. The date at the top shows the latest update.

If any part of these terms is found unenforceable, the rest still applies. These terms, together with the policies linked above, are the entire agreement between you and us about your use of the site and your order. If we don't enforce a term straight away, we can still enforce it later.

Rekia Home LLC, 5830 E 2nd St, Ste 7000 #34693, Casper, WY 82609, USA. Email hello@zarbish.com, or contact us.